When I moved to Massachusetts, I landed in a new position with Coldwell Banker Residential Brokerage. Coldwell Banker had taken on a new model, and was experimenting with a new division of the company: Urban Communities.
They hired me as an administrative assistant, but the off-the-record position was office manager. They were establishing a new office in a condo sales center, devoted exclusively to selling condos at this urban development, and my background as a systems and processes person made me an ideal candidate for this new position at One First; a condo development in East Cambridge, Massachusetts.
One First was the first devoted sales office that Coldwell Banker had attempted, and was intended to be the flagship site for a new division of the company: Urban Communities. Since Coldwell Banker was literally building Urban Communities from the ground up, there were no data tracking systems and no established processes and procedures. They needed someone to help establish all of this for the new business model.
I was on the ground floor for developing these processes and procedures. I interfaced with the Coldwell Banker accounting department, marketing department, advertising department and the regional manager to create workable systems for this new division of the company.
I documented these procedures, and essentially compiled a template for procedure manuals in other new locations. I created forms and data tracking systems. The company sent people from new sites to train with me to get a basic idea of systems and procedures, so they could apply them to their unique sites.
During my time with Coldwell Banker, I also had the opportunity to participate in many marketing and sales meetings; draft corporate documents; draft marketing materials and contribute articles for the newsletter and other publications. This position familiarized me with the real estate industry, and continued my development of my corporate and marketing writing skills.